Support Center

Contact Information

General Support

Email: [email protected]

Phone: (216) 236-5657

Write to our support team

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM EST

Legal Address

OK SQUAD LLC

25 Main St, Suite 218

Cleveland, OH 44145

Frequently Asked Questions

How do I reset my password?

Your login is tied to the phone number you created your account with. Simply login using the phone number and Squad will text you a one time password.

How do I delete my account?

Navigate to your profile, access the more options button on the top right of the screen, and click the delete account button. You may also write our support team to request account deletion. Please include your school email address or username in the message.

How do I change my school affiliation?

Please contact our support team to update your school affiliation. Make sure to use your school email address.

How do I report inappropriate content?

You can report any inappropriate content by using the report button next to the content or by contacting our support team on this page.

Our Policies

Policy	Description
Terms of Service	The agreement between you and Squad that sets forth the terms and conditions for using our services.
Privacy Policy	Explains how we collect, use, and protect your personal information when you use Squad.
Content Policy	Guidelines for what content and behavior is allowed on Squad to keep our community safe and welcoming.